Despite having no real understanding about vehicles, they explained precisely what the problem was and more importantly what the solution was. They also recommended which jobs were urgent and which could be safely put off for another occasion, thereby keeping costs to a minimum. Finally and the most important point, for me as a mother of a toddler, is that they finished on time for the vehicle check and lent me a courtesy car to get my sleepy toddler home during the major works. Thanks Anzec, you have restored my faith!